Your Car’s Jail With a Cover Charge
Road Runner & Storage in Wilmington, DE, is proof that some businesses operate less like service providers and more like an obstacle course designed to test your patience, your bank account, and your will to live. On paper, they’re a convenient place to store your belongings or keep your vehicle. In reality, it’s a frustrating mix of spotty access, unpredictable policies, and a fee structure that seems to be made up as they go along.
The Access Hour Circus
Let’s start with their “posted” access hours. The schedule may be printed, but it’s about as reliable as a fortune cookie prediction. Some days you can get in until 7 p.m., other days you’ll find the gates closed early with no warning. Need to grab an important item after work? Too bad. Want to check on your stored car over the weekend? You might as well roll dice to see if the gate will be open. And forget about last- minute emergencies, Rod Runner operates on the belief that your schedule should bend around theirs, not the other way around.
Surprise! More Fees!
Just when you think you’ve paid what you owe, a new “administrative” or “processing” fee will magically appear on your bill. Sometimes it’s a late payment fee you didn’t actually incur, other times it’s a vague “service charge” with no explanation. The beauty of these little surprise costs? They’re always just small enough that most customers won’t fight them, but frequent enough to chip away at your wallet. It’s death by a thousand micro-charges.
Ever-Changing Rules
Road Runner & Storage treats their policies like they’re written in chalk, always erasable, always changing. One staff member will tell you one thing, another will say the exact opposite. Want to bring a helper to move your stuff? Sure, unless it’s suddenly “against policy” that day. Need extended access for a legitimate reason? Maybe, maybe not. It depends on who’s working and how generous they’re feeling.
Customer Service, or Lack Thereof
If you have a question, be prepared for vague answers, long hold times, and the occasional attitude that makes you feel like you’re inconveniencing them simply by calling. The underlying message seems to be: “We have your stuff, so we make the rules.” And when a company operates from that mindset, you can guarantee the customer experience will always take a backseat.
The Better Way Forward
If you’re dealing with vehicle storage or impound situations, especially ones tied to limited access and hidden fees, you need a solution that works for you, not against you. That’s where OUTPOUND.com rolls in. Instead of wasting hours guessing when you can access your property, or worrying about what fees will pop up next, OUTPOUND puts you back in control. We give you precise location details, the exact paperwork you’ll need, and clear steps to get your vehicle back—fast. Don’t get trapped in Road Runner’s maze of inconsistent hours, surprise charges, and shifting rules. Skip the frustration, skip the nonsense, and let us guide you to a quick, clean resolution.
